Refund Policy
Refund eligibility depends on the service status and the conditions described below. Please review them before submitting a request.
Introduction
At Codilent IT Solutions, we strive to deliver high-quality digital services. Due to the nature of digital products and services, refunds are limited and subject to the conditions outlined below.
Eligibility for Refunds
Refunds may be considered under the following conditions:
- If the service was not delivered as agreed
- If a technical issue prevents delivery and cannot be resolved
- If a duplicate payment was made by mistake
Non-Refundable Services
- Completed website or software development projects
- Delivered digital products or downloadable items
- Services where work has already commenced
Services are non-refundable once project work has begun, as resources and development time have already been allocated.
Refund Request Process
To request a refund, you must contact us within 7 days of the transaction. Please include your payment details and reason for the request.
Submit your request within 7 days of the transaction.
Include the payment information and reason for your request.
Our team will review the request against this policy.
Refund Processing Time
Once approved, refunds will be processed within 5–10 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
Additional bank or payment-provider processing time may apply.
Refund Method
All refunds will be issued back to the original payment method used during the transaction, such as a credit card, debit card, or digital wallet, in compliance with payment gateway requirements.
Refunds cannot be transferred to a different account, card, or payment method.
Contact Us
If you have any questions or wish to request a refund, please contact us: